Terms and Conditions

Deray Cutz & Grooming Terms & Conditions

By booking an appointment, receiving services, entering the premises, or using the Deray Cutz & Grooming website, you agree to the following terms and conditions.

Appointments & Walk-Ins

Appointments are recommended but walk-ins are welcome based on barber and service-provider availability. Appointment times are not guaranteed to begin at the exact scheduled time if a previous service runs longer than expected, but we will make every reasonable effort to stay on schedule.

Clients should arrive on time and ready for service. Late arrivals may result in a shortened service, rescheduling, or cancellation depending on availability.

Cancellations & No-Shows

Clients are asked to cancel or reschedule as early as possible. Individual barbers and service providers may have their own cancellation, no-show, deposit, and rescheduling policies. Those individual policies apply when booking directly with that provider.

Repeated no-shows or last-minute cancellations may require a deposit or prepayment for future appointments.

Pricing

Prices may vary based on the barber, stylist, artist, technician, service requested, hair length, service difficulty, timing, and after-hours availability.

Any listed website pricing is subject to change without notice. Clients should confirm pricing with their service provider before service begins if they have questions.

After-Hours Services

After-hours appointments may be available outside normal business hours, including early mornings, evenings, Sundays, Mondays, and holidays.

After-hours pricing and availability vary by barber or service provider and may include an additional fee. After-hours appointments must be arranged directly with the participating provider.

Children & Minors

Children must be supervised by a parent or responsible adult while inside the shop unless otherwise arranged.

Parents or guardians are responsible for deciding whether a child can safely receive the requested service. Tattoo and other age-restricted services are subject to applicable laws, identification requirements, and individual provider policies.

Service Satisfaction

We want every client to leave satisfied. If you have a concern about a service, please speak with your barber or service provider as soon as possible so the concern can be reviewed.

Because grooming, hair, nail, and artistic services are customized and involve time and materials, completed services are generally non-refundable. Any correction, adjustment, refund, or credit is handled at the discretion of the individual service provider and/or management.

Personal Belongings

Clients are responsible for their own personal belongings. Deray Cutz & Grooming is not responsible for lost, stolen, misplaced, or damaged personal property.

Health, Allergies & Service Conditions

Clients should inform their service provider before service begins of any allergies, sensitivities, skin conditions, injuries, medications, or other conditions that could affect the requested service.

A service provider may refuse or stop a service if they believe continuing could be unsafe, inappropriate, or outside their professional scope.

Independent Service Providers

Certain barbers, stylists, tattoo artists, nail technicians, or other professionals operating within Deray Cutz & Grooming may be independent service providers. Individual providers may maintain their own booking systems, pricing, policies, payment methods, deposits, and service terms.

Conduct

Deray Cutz & Grooming is committed to maintaining a professional, safe, and welcoming environment.

Disrespectful, threatening, disruptive, abusive, discriminatory, or unsafe behavior may result in refusal of service and removal from the premises.

Management reserves the right to refuse service when necessary to protect clients, staff, service providers, or the business.

Photos & Media

Photos or videos may occasionally be taken inside the shop for promotional, social media, training, or business purposes. When a client is the primary subject of promotional content, permission should be obtained before posting whenever reasonably practical.

Clients who do not wish to appear in photos or videos should notify a team member.

Website Information

We make reasonable efforts to keep our website accurate and current. However, service descriptions, team members, hours, pricing, promotions, availability, and policies may change.

Information displayed online does not guarantee availability or constitute a binding service agreement.

Promotions & Discounts

Promotions, discounts, giveaways, and special offers may be limited by date, time, service provider, booth, service type, or availability.

Unless specifically stated otherwise, promotions cannot be combined with other discounts and have no cash value.

Payment

Payment is due when services are completed unless otherwise arranged. Accepted payment methods may vary by service provider.

Clients are responsible for ensuring payment is successfully completed before leaving the premises.

Right to Refuse Service

Deray Cutz & Grooming and its service providers reserve the right to refuse or discontinue service when appropriate, including for safety concerns, inappropriate conduct, repeated policy violations, nonpayment, or requests outside the provider’s ability or professional scope.

Changes to These Terms

Deray Cutz & Grooming may update these Terms & Conditions at any time. The version posted on our website will be considered the current version.

Contact

Questions regarding these Terms & Conditions may be directed to Deray Cutz & Grooming through the contact information provided on our website.

Deray Cutz & Grooming
Oxford, Alabama